Frequently Asked Questions:

Q) What is Organized Care?
A] We are an online service provider specifically designed for the social
services / health care / home care industries. We track and manage all aspects of patient information.

Q) How often is the system updated with new features?
A] We generally release a set of new features every 4-6 months depending on
customer requests

Q) What has been done to ensure Organized Care is HIPAA compliant?
A] Multiple security precautions have been put in place to ensure HIPAA
compliance, including SSL encrypted transfers, encrypted backups, advanced
firewall technology and database data encryption.

Q) What advantages does Organized Care have over other solutions?
A] 1. The number one advantage that we carry over other solutions is that
Organized Care is built specifically for your needs in the social services &
health care / home care industries. We focus on the specific requirements of the
industry opposed to a general solution that is made to fit.
2. Organized Care is updated regularly based on customer needs. This
is a "live" system that grows based on actual customer requests.
3. We are web based. This means we can grow the system very easily, we
can provide no introductory costs to use the system, and we are accessible
from anywhere at all times.

Q) Can we get customized reports?
A] Public reports will be developed continuously based on popular demand.
Private, and user specific, reports can be created by purchasing Development
Packs.

Q) How long does a single custom report take to create?
A] It varies depending on the report, but on average 2-3 hours.

Q) How many customers can the system support.
A] With our current infrastructure, approximately 20 million.

Q) What do you do to ensure my data is secure, safe and accessible?
A] We have very sophisticated systems in place to ensure all aspects of your
data are secured, safe & accessible at all times.
1. We house our servers in our state of the art data center, located in Orange County in Southern California. This is one of the most advanced and failsafe data centers in the nation and it resides right on the backbone of the Internet,
which provides unparallel speeds.
2. We incorporate the highest standards of data encryption at all points
throughout the system. We encrypt information transfer & information
storage.
3. Our network is protected by advanced firewalls and content filtering.
No unauthorized access is granted to the systems or data at any time.
4. Our networks and systems are monitored 24/7 to ensure physical
security
5. We incorporate offsite data backups to ensure, even in the case of
natural disaster, that we could fully restore our systems within a 24 hour
time frame worst case scenario.

Q) What are the charges to use the Organized Care system?
A] It is absolutely free to register for Organized Care. We allow you to
manage up to (2) clients within the system before any charges will be incurred.
To view the full pricing structure beyond 2 clients, click here

Q) Will the system costs change once we are members?
A] The base system cost will not change. As we add new features, some of
them will only be available for an additional cost, but they are optional.

Q) If we have multiple separate company accounts, can we still take
advantage of the lower cost tiered pricing?
A] Yes. Even if you have multiple company accounts, they can all fall under
a single corporate account.